Go Beyond Customer Satisfaction

If you’re with a long-standing company, you probably have loads of repeat customers or customers who’ve been with you through thick and thin. You might assume it’s because you’re the best or they are pleased as punch. In reality, these customers might be sticking around out of convenience or habit or because nothing better has come along for them. That’s not the same as loyalty.

Recently, Amazon announced the creation of its “Operations Center of Excellence” right here in my hometown of Nashville. This $230 million investment will focus on improvements and innovation in customer fulfillment, transportation, supply chain, and related functions. Its footprint will be evident as the behemoth covers a million square feet and employs 5,000 people.

Trade shows are pivotal events for your business. They create a steady stream of customers perusing and passing your booth. A captive audience, almost. You get to encounter massive amounts of people who are interested in your exact product line. Consequently, you’ve dedicated money and talent and manpower hours to preparing and manning the booth. However, you might inadvertently be making some key errors as you go along. Are you planning well? Do you and your staff have staying power? Are you following through? You’ve got a tremendous investment, not only in money, but also in time, training, and team-building in marketing your business at trade shows. Pay attention to these classic mistakes exhibitors make to ensure you don’t get in the way of your own success!

 

With the advent of electronic communication, the business world experienced a radical boom. Businesses that previously relied on phone calls and mailers for marketing and customer service switched to mass emails, flashy websites, trendy blogs, social media, and instant communication via mobile devices. Covering so much ground with so little effort enables companies to expediently serve a wide base of customers and clients with less work output.  And, of course, it increases speed and productivity. Win-win!

Managing Your Trade Show Booth for an Optimal New Product Launch

You’ve invested a significant portion of your marketing budget into your trade show and all of the associated expenses surrounding your shows. You hope that your shows will perform well enough to deliver a positive return on your investment. The good news is that your success does not hinge on one factor, rather a series of small decisions that create a good return for your company. The ROI of your trade show is directly influenced by your actions and decisions. But that control is a double-edged sword. When it comes to the burden of being responsible for your ROI, both good or bad, and someone has to live with the results.

 

You’ve invested a significant portion of your marketing budget into your trade show and all of the associated expenses surrounding your shows. You hope that your shows will perform well enough to deliver a positive return on your investment. The good news is that your success does not hinge on one factor, rather a series of small decisions that create a good return for your company. The ROI of your trade show is directly influenced by your actions and decisions. But that control is a double-edged sword. When it comes to the burden of being responsible for your ROI, both good or bad, and someone has to live with the results.

Although much of your success remains in your hands, we can offer several bits of advice to help ensure that your ROI on shows is good. These are the tips that veteran exhibitors use to make certain their efforts contribute to their company’s bottom line.

Trade shows are a serious marketing medium in which we invest billions of dollars. In our quest to achieve business results, we often talk about getting the highest ROI (Return on Investment) or ROO (Return on Objectives).  But what about the greatest ROF (Return on Fun)… more specifically, how do we make the shows fun for ourselves?

An alarming statistic is that 79% of Trade Show Leads are never followed up on… how crazy is that?  There are tools that abound to make all of our lives easier when it comes to lead management.  Most exhibitors have replaced the old “business card fishbowls” with badge scanners and software. But far too many exhibitors are still merely collecting as many cold prospects as possible and handing them over to sales. That approach can make the follow-up sales efforts overwhelming. Using the following six lead management steps will ensure your lead generation efforts identify the quality leads.

We all know that branding has intrinsic value, but how much value can actually ascribe to a “Brand”… more specifically our brand.  This is no small question and one that is challenging to answer.

Consider this simple example pulled from each of our everyday lives. When we visit the drug store or grocery store and we have to choose between the “store brand” version of a product or the branded version positioned right next to it on the shelf.  The dilemma that faces us in that moment is do we compromise on perceived quality and go for the less expensive “store branded” version?  It seems like there would be a lot of us that would pick the less expensive option… Not true. 

In the South, we are raised to be "nice." Nice is always expected, but nice means nothing without sincerity.  Too often nice can be a passive-aggressive behavior where you are smiling and nodding while inside you're really rolling your eyes or looking for an escape route.  What does this have to do with staffing at your trade show booth?  When you're hosting at your booth, you should strive to treat each visitor as you would a guest in your office or home.  Here are some suggestions to ensure your guests are sensing sincerity in your interactions at the booth. 

 

Trade Shows are not easy. We have designed thousands of effective trade show displays for our clients, yet there are common mistakes we have seen over the last 35 years. Most Marketers would agree that effective trade shows hinge on several marketing principles done well over time.  However, the best booth design won’t make up for a poor trade show strategy or implementation of good principles. To ensure your exhibiting is a success, watch out for these 15 common trade show exhibiting mistakes:

1.  No Big Picture Goal. Your trade show presence needs to accomplish more than just raising brand awareness for a handful of attendees and getting a few leads in hand. Whether it’s expanding your prospect list, acquiring a set number of sales-qualified leads, or solidifying a new partner relationship, there should be a clearly defined and attainable goal each time you exhibit.
2.  Attending the Wrong Shows.  When it comes to attending shows it is easy to keep doing the status quo (because that is what we have always done), versus looking at each show critically from a return on objectives.  Many times shows are selected based on the “squeaky wheel” methodology… which ever account executive or client asks the loudest gets our vote for show attendance.  Looking at each show by comparing cost per lead, impressions, or closed projects are a better way to arrive at what show to attend and which shows should not be attended.

It matters more than ever!

One of the biggest challenges in life and business these days is face-to-face communication. How many of us are constantly checking our phones while we are with our friends and loved ones...and then find ourselves staring at our screen even in business meetings? (::reluctantly raises hand::)  While we can serve our customers faster and more efficiently via electronic means, the number one (and most effective) means of B2B marketing is good, old fashioned face-to-face interaction.

As your company's Marketing Warrior, you know the value of trade shows in generating leads and cultivating existing client relationships.  However, with a tight marketing budget you need some ammunition to convince the powers that be that the spend on trade shows is well worth the expense.  Here are some talking points to help you when your boss asks, "Why are we spending so much on trade shows?"

How Is Your Brand Health?

“How healthy is our brand and what kind of return are we receiving?” This common question looms in the minds of marketers far and wide who wrestle with this on a regular basis. As we begin 2018 and reflect back on 2017, we will inevitably consider each phase of our marketing mix and ask this very question. Upon reflection, it becomes a fair bit more challenging to evaluate how well people are adopting our brand or further yet, verifying if it is supporting what we stand for. So let’s look at one option for the question of “How do I measure our brand?” Here are some simple litmus tests that can be used to measure how "sticky" our brand is... and the health of our brand.

Trade Show Exhibits Knoxville: What To Carry In Your Event Toolbox

Successfully working trade show exhibits in Knoxville means so much more than having your booth arrive on time and at the right venue. Yet, so many business owners ship their booths to the showroom and turn their attention to other tasks; they assume once their trade show exhibits in Knoxville leave their facility, they have completed all the prep needed for a smooth and seamless live marketing experience.